Ross Reck: Improving Your Effectiveness In Dealing With People

Make me feel important!

Mary Kay Ash, the founder of Mary Kay Cosmetics, said many times, “Everyone has an invisible sign hanging around his or her neck that says, ‘Make me feel important!’”  What Mary Kay meant was that people have a very strong need to have their worth validated on a regular basis.  She also went on to say, “Never forget this message when working with people.”  So, if you want to improve your effectiveness in dealing with people, take it upon yourself to validate this need.  Put a smile on your face and say or do something that brightens the day of everyone you come into contact with.

For example, greet them by name, hand them a flower, give them a hug, complement them on what they’re wearing, something they’ve done or their smile.  This will take very little effort on your part, but you will make that other person’s day which will make you feel good and now that person is looking for and opportunity to do something nice for you.

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  Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can’t be easily copied. They’re constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.

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