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Art Fettig’s Monday Morning Memo – October 12, 2009
I can remember the day I heard my first professional speaker giving a talk for our railroad group in Battle Creek, Michigan. His name was Herb True Ph.D. and that same day he put me on his team as a humor writer. That meeting changed my life.
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Capitalize On Your Moments Of Truth – by Dr. Ross Reck
A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off.
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Customers Prefer Special Treatment Over Low Price – by Dr. Ross Reck
Some relatives of mine, Dick and Lucille, own and manage a hardware store in a small town in Michigan. The hardware store they own is part of a chain of hardware stores that specializes in serving small communities.