Category: Reck, Ross; Dr.
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When Your Window Of Opportunity Opens–Go For It! – by Dr. Ross Reck
Ross Reck – I sat next to an account manager for Coca Cola on a plane ride to Phoenix who shared an interesting story with me.
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Getting Customers To Sell For You – by Ross Reck
Customers: I have my cars fixed by an establishment called Don’s Repair. Although this place was a little out of the way for me, Don’s prices were good and when Don fixed something, it stayed fixed.
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Maintaining Relationships: High-Touch, Not High-Tech – by Ross Reck
While electronic communication makes it possible for us to exchange information rapidly, it falls short when it comes to the caring and feeding of personal relationships. Relationships occur between two people and people need periodic personal touches from the other person if the relationship to remain vibrant. So get out from behind your computer screen…
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Capitalize On Your Moments Of Truth – by Dr. Ross Reck
A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off.