Category: Reck, Ross; Dr.
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Getting Customers To Sell For You by Ross Reck
Getting Customers To Sell For You I have my cars fixed by an establishment called Don’s Repair. Although this place was a little out of the way for me, Don’s prices were good and when Don fixed something, it stayed fixed. So I started referring some of my friends to Don. They were also impressed…
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Maintaining Relationships: High-Touch, Not High-Tech by Ross Reck
While electronic communication makes it possible for us to exchange information rapidly, it falls short when it comes to the caring and feeding of personal relationships. Relationships occur between two people and people need periodic personal touches from the other person if the relationship to remain vibrant. So get out from behind your computer screen…
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Capitalize On Your Moments Of Truth – by Dr. Ross Reck
A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off.
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Customers Prefer Special Treatment Over Low Price – by Dr. Ross Reck
Some relatives of mine, Dick and Lucille, own and manage a hardware store in a small town in Michigan. The hardware store they own is part of a chain of hardware stores that specializes in serving small communities.
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Negative Comments Hurt Everyone – by Dr. Ross Reck
Nothing good ever comes out of negative comments. They make you, the sender, look bad to the people observing your behavior. They also make the receiver feel bad. If you regularly dish out negative comments, don’t expect any of these people to give you their best efforts the next time you ask them for a favor.