Category: Reck, Ross; Dr.
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Ross Reck: Life Is Short, So Lighten Up!
Maya Angelou appeared on the Oprah Winfrey show recently and said, “I’ve learned that you can tell a lot about a person by the way he or she handles these three things: a rainy day, lost luggage and tangled Christmas tree lights.” Maya is right on the money. If you can negotiate events like this…
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Turning Your Customers into Long-Term Friends: The Secret Sauce that Guarantees Repeat and Referral Sales [Kindle & Paperback Editions]
Now Available from Amazon.com for $15.99 There’s only one way to become an outstanding success as a salesperson. It’s called repeat and referral sales. It doesn’t matter if you’re selling cars, real estate, insurance, pharmaceuticals, financial services or farm equipment. If you don’t focus your efforts on generating repeat and referral sales, you’re going nowhere…
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Ross Reck: Avoid Saying The Wrong Thing At The Tempting Moment
Ross Reck writes: Part of our interpersonal success is tied to saying the right thing at the right time. But an even larger part of that success is tied to our being able to avoid saying the wrong thing at the tempting moment. There are times when we so want to tell somebody off or…
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Ross Reck: Improving Your Effectiveness In Dealing With People
Make me feel important! Mary Kay Ash, the founder of Mary Kay Cosmetics, said many times, “Everyone has an invisible sign hanging around his or her neck that says, ‘Make me feel important!’” What Mary Kay meant was that people have a very strong need to have their worth validated on a regular basis. She…
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Ross Reck: Competition
Competition Competitive behavior–making yourself look good at the expense of those around you–is poor preparation if you expect to move up in an organization. While stealing another person’s ideas or taking credit for someone else’s accomplishments may seem to move you along more quickly at the lowest levels of an organization, it won’t take you very…