Category: General

The key to creating loyal customers is simply listening.  If you listen long enough and hard enough, the customer will tell you exactly what it’s going to take to maintain his or her loyalty.  All you need to do then is act on this information and you are home free.  As simple as this sounds,…

Relationships are investments that have an awesome return.  The reason is that personal relationships, as they develop, naturally lead to trust.  When people trust you, they get excited about going the extra mile for you because they know you’re going to reciprocate in some meaningful way–whether it be a “thank you,” a pat on the…

The biggest single mistake people who are trying to become successful make is that they try to do it by themselves.  That represents the hard way of trying to become successful.  The smart way is to get people to help you and the more help you get, the faster you’ll get there.  Joe Girard got…