Author: Staff
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Capitalize On Your Moments Of Truth – by Dr. Ross Reck
A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off.
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Customers Prefer Special Treatment Over Low Price – by Dr. Ross Reck
Some relatives of mine, Dick and Lucille, own and manage a hardware store in a small town in Michigan. The hardware store they own is part of a chain of hardware stores that specializes in serving small communities.
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Negative Comments Hurt Everyone – by Dr. Ross Reck
Ross Reck – Nothing good ever comes out of negative comments. They make you, the sender, look bad to the people observing your behavior. They also make the receiver feel bad. If you regularly dish out negative comments, don’t expect any of these people to give you their best efforts the next time you ask them for…