Author: OperationsManager
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Ross Reck: Listening Builds Loyalty
The key to creating loyal customers is simply listening. If you listen long enough and hard enough, the customer will tell you exactly what it’s going to take to maintain his or her loyalty. All you need to do then is act on this information and you are home free. As simple as this sounds,…
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Ross Reck: Winning Over A New Person
The quickest way of winning over a new person is to send them a clear message that you are for real. One way of doing this is to promise to do something for them and then exceed their expectations with how you follow through on your promise. For example, if you promise to get this…
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Ciolino, John
WXYZ: TV production, news writer. MAB Photographer of the Year. Silver Circle Award – Ciolino began his career at WXYZ in 1983, and has shot, edited, written and produced reports giving a name to Detroit’s anonymous heroes. As the lead photographer for our Detroit 2020 brand, he has been awarded with 20 Emmys and a Peabody…