Dr. Ross Reck is known by the media as the “Top Gun” negotiations expert. During this past year, he appeared on television, in print and on more than 500 radio stations commenting on a variety of negotiation and dispute issues ranging from the 2002 Major League Baseball labor situation to the current west coast dockworker dispute. He is the author of The X-Factor: Getting Extraordinary Results From Ordinary People (published in September, 2001 by John Wiley & Sons, Inc.) and the best selling The Win-Win Negotiator (published in 1989 by Pocket Books). Because of its universal appeal, The Win-Win Negotiator has been translated into four additional languages (German, Japanese, Portuguese and Spanish).
A compelling and dynamic speaker, Dr. Reck has been featured at hundreds of meetings, conferences and conventions throughout the United States, Canada, Europe, Asia and South America. His recent consulting clients include Hewlett-Packard, John Deere, American Express, Janssen-Ortho, Inc., the Chicago Cubs and Xerox.
Dr. Reck received his Ph.D. from Michigan State University in 1977. From 1975 to 1985 he served a Professor of Management at Arizona State University. During his career at ASU he was the only two-time recipient of the prestigious “Teaching Excellence In Continuing Education” award and was identified by the university as an “Outstanding Teacher.” Since 1985 he has dedicated his full time efforts to positioning his clients for new heights of achievement.
Recommended Reading
Instant Turnaround!: Getting People Excited About Coming to Work and Working Hard
Transform Your Workplace!
Imagine a company where people are excited about coming to work and giving their best efforts every day. In this innovative and engrossing business parable, Harry Paul and Ross Reck show managers at all levels how they can immediately and easily increase productivity by tapping into the discretionary effort of the people who work for them. Starting from the most basic aspect of business reality—that people intentionally regulate the amount of effort they put into their jobs based upon how they feel they’re being treated—the authors point out that the most important part of the job of every manager, team leader, supervisor, and executive is to treat people in such a way that they become excited about applying all their discretionary effort toward performing their jobs.
At the book’s center is the story of Nancy Kim, a human resources director at a magazine that is struggling with all the problems associated with unhappy employees—low productivity and morale along with high absenteeism and turnover. After she openly challenges the CEO’s new management-by-the-numbers system, she’s charged with turning the situation around immediately. Filled with real-world studies, Instant Turnaround! shows anyone how to turn the workplace into a destination—a place where working hard feels like hardly working because it’s engaging, enjoyable, and fulfilling.
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