There was a time when I was intimidated by loud people. I used to think that their loudness communicated confidence and superiority! Then I found out the truth. Their loudness communicates fear and insecurity! In fact, the louder they are, the higher their level of insecurity. They speak loudly to keep you at a distance. They don’t want you to get too close to them because they don’t want you to find out the truth about who they really are–phonies! At the same time, they are in constant need of reinforcement that they’re okay. So how do you handle such people? First, don’t be intimidate by their loudness; realize it’s a coverup for insecurity. Second, show them a little kindness, ask them a few questions about them, and listen to what they have to say. If you do this, you’ll be amazed at how quickly they calm down and start acting like normal, caring people.
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Recommended Reading
Instant Turnaround!: Getting People Excited About Coming to Work and Working Hard
Transform Your Workplace!
Imagine a company where people are excited about coming to work and giving their best efforts every day. In this innovative and engrossing business parable, Harry Paul and Ross Reck show managers at all levels how they can immediately and easily increase productivity by tapping into the discretionary effort of the people who work for them. Starting from the most basic aspect of business reality—that people intentionally regulate the amount of effort they put into their jobs based upon how they feel they’re being treated—the authors point out that the most important part of the job of every manager, team leader, supervisor, and executive is to treat people in such a way that they become excited about applying all their discretionary effort toward performing their jobs.
At the book’s center is the story of Nancy Kim, a human resources director at a magazine that is struggling with all the problems associated with unhappy employees—low productivity and morale along with high absenteeism and turnover. After she openly challenges the CEO’s new management-by-the-numbers system, she’s charged with turning the situation around immediately. Filled with real-world studies, Instant Turnaround! shows anyone how to turn the workplace into a destination—a place where working hard feels like hardly working because it’s engaging, enjoyable, and fulfilling.
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